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FAQ

FAQ

Thank you for visiting my store! 
 
Who are you? 
My name is Ana, I am a Portuguese designer, illustrator and ceramist. I live in Porto and I love cats. 
You can get to know my work better here and about me here.


How can I contact you?
The best way to contact me is by filling out this form or sending an email to shop@anaseixas.com (for store related matters) or to ana@anaseixas.com (for projects and new challenges).
I don't pay much attention to Instagram or Facebook posts, so if there was an important/urgent issue to be dealt with, I recommend that you contact me via one of the above mentioned channels. 
 

Do you make all the products you sell in the store?

Yes! I draw all illustrations and products, including ceramic pieces. The digital prints are printed here in Porto in a printing house, the risographs from Fica Oficina Criativa, We Came From Space and Not So Fast, the serigraphs were printed by me.
For the production of posters, postcards, pins, wrapping paper and tattoos I use Portuguese suppliers or within the EU.

 

Where do you send?
I am currently shipping to the EU, Iceland, Liechtenstein, Norway, Switzerland and the UK.
If you want to place an order but do not find any shipping option for your country, please contact me and we will try to find a solution!


Which companies do you ship with?
I work with the postal service of Portugal (CTT), so you will receive your order through the CTTs or your national postal service.
All orders are sent by registered mail with tracking, you will be able to follow your shipment as soon as it is sent. 
 

How can I find out the shipping costs for my order?
Shipping costs include postage, packing and handling fees. I always try to keep expenses as affordable as possible.
After adding the items to your shopping cart, the store will give an approximate amount of shipping costs for your order. At check-out the amount will appear in its entirety.
If you find inconsistencies or errors in shipping charges when you combine two or more items in the same order, please contact me to find out if there is any adjustment possible.


How long will it take for my order to arrive?
It usually takes 5-7 working days to prepare the order, and I ship once or twice a week, depending on the volume of orders.
If you are in a hurry to receive your order, please contact me to try to speed up the process!


Can I make a return?
I am very sorry that your order is not to your liking! Please contact me so we can solve it in the best way.
You can make a return up to 14 days after ordering and your value will be refunded as soon as it is received back.
Return shipping costs are borne by the customer.


How do you pack your products so they arrive intact? 
I pack everything very carefully so they can travel safely!
For ceramic pieces, I use double cardboard boxes - which are quite resistant. I use packaging material, reused whenever possible, so that the ceramic does not tumble around inside the box. 
For prints, I use a semi-rigid cardboard envelope to prevent them from folding.


What should I do if my order arrives damaged?
I am so sorry that this has happened!
Although I handle each order with great care so that it arrives perfectly, I cannot guarantee that the carrier will do the same.
If the package of the order is visibly damaged, I ask you to send me a photo of the order and its contents.
Contact me by email and we will see how to resolve the situation.

Do you accept orders for illustrations or custom ceramic pieces?
I love receiving custom job requests, but it all depends on my availability to do it between projects for clients. Please send me an email to ana@anaseixas.com so we can talk about times and budgets.


I hope I have clarified your doubts! Any other question, you can contact me :)
Thank you for visiting!